Telecommunications Solutions

At a glance

Industry
Telecommunications

Services
Project management
Test management
Development
Quality assurance
Sociability and usability testing
Implementation management

Technology
DotNetNuke web application
Framework
HP Quality Centre
Loadrunner

Budget
$5 million

Timeframe
4 months

Resources provided
Project management
Test management
Quality assurance
Implementation management

Activities Undertaken
Project management of releases
Test management and execution
User acceptance
Sociability and usability testing
IT implementation management
Operational handover
Warranty support

The Project
Avocado’s client, a subsidiary of Australia’s largest telecommunications company, improves the functionality of its sports web portals every year. This upgrade was the largest and most complex it had ever attempted. It included provision of real-time content, a complete ‘re- skin’ (upgrade of its look and feel) and seamless inclusion of the 16 participating sports teams the site promoted.

The Challenge
The main challenge was to maintain the website’s strong competitive advantage by ensuring users could enjoy a high quality experience. Time was tight: the project had an immovable four month deadline so the site could be ready for the start of the next sporting season.

Moreover, because it was the second most trafficked site in the southern hemisphere, rigorous quality and performance standards were essential. The portal’s profile and popularity meant that any defect or usability problem would be magnified and noticed by thousands of people. Delivering real time data and live feeds within such a tight timeframe added to the assignment’s complexity.

The Solution
Avocado engaged an experienced team of website subject matter experts to assess the risks and break up the work into manageable tasks. The Consultants first conducted sociability and usability testing to ensure the solutions they implemented suited a wide variety of user profiles. Then a quality assurance team worked closely with the development team and vendor to roll out the project on time.

The Benefits
The chosen approach helped ensure overheads were kept down and errors were rectified rapidly. On completion of this complex project the live feeds operated flawlessly during saturation usage and the overall user experience exceeded the client’s expectations. The partnership approach with the vendor was key to successful integration with the client’s backend and legacy applications.

Given the high visibility and traffic of the website it is testament to Avocado’s reputation and approach that we were entrusted with this project. Avocado has since become the ongoing partner for the client across its entire web portal that includes websites visited daily by millions of retail customers in Australia and is marketed extensively to the broader community.