How can Australian businesses create a better IoT user experience?

By 7 June 2017Blog

IoT

In Australia and across the globe, there is no technology that holds greater promise than the internet of things (IoT). Though it is still in its adolescence, the IoT is sure to be one of the most influential technologies of the century.

As this technology will soon be part of daily life for millions, we need to approach the IoT in the same way as we do with other digital channels – focusing on the end-user experience. What user experience challenges will we see in the IoT, and how can digital performance monitoring help overcome them?

Experience in the IoT

The IoT is in the midst of a tremendous growth spurt. According to estimates from Business Insider Intelligence, IoT-device shipments will boast a five-year compound annual growth rate of 61 per cent, reaching 6.7 billion in 2019. This will give these devices a commanding lead in the market, double the size of the combined segments for smartphones, tablets, PCs, wearables and connected car devices.

Machine-to-machine communication in the IoT will have far lower tolerances for latency.

Across consumer, professional and civic sectors, many devices are becoming ‘smart’ in the connected sense, meaning they are in frequent contact with sensors, central systems and users. This creates a more streamlined environment, but it also opens up the potential to introduce latency into a system.

As humans, we tolerate the slightest of delays when using digital platforms – a few seconds at most. But the IoT is predominantly run on machine-to-machine communication, and that is measured in nanoseconds. As such, those designing for the IoT need to put a great deal of focus into reducing and eliminating such latencies.

Doing so will help ensure that users enjoy a seamless experience with their IoT-connected devices, removing the potential for lag and disrupted connections.

The role of digital performance monitoring

The same technology that we use to detect and resolve slowdowns in software and on websites is the key to doing the same in networks of connected sensors and devices. Digital performance management platforms like Dynatrace and other tools are key for this.

While these tools are useful in digital performance monitoring, there are a number of factors that will help determine which is more suitable to a specific application – such as which area of the IoT is in focus. Some DPM suites were purpose-built to focus on website technologies like Java. As IoT devices are built upon a wider variety of systems, more open-ended DPM measures are needed.

That is where Avocado Consulting is able to help, analysing a project’s needs in order to recommend the most effective tools for the job.

To learn more about digital performance monitoring and its use in the IoT, get in touch with Avocado Consulting today.

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